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Terms & Conditions

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Though we do everything we can to try and match the designs advertised as closely as possible,  limited stock and options available from suppliers, may sometimes be impossible for us to do. We will replace anything we are unable to get with a flower of equal or greater value.

Privacy Policy :

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information.

Delivery Policy:

  1. Deliveries begin every morning between 10 am and 4 pm, Monday to Saturday (except Bank Holidays), Sunday deliveries are by special arrangement.

  2. We do not give delivery time slots. In the first instance, we always try to deliver directly to the recipient but please note that some commercial addresses will only allow you to deliver to the reception or a post room.  Aslo some residential deliveries will require delivery to be left at the gate or door.

  3. We do not accept any responsibility for the failure of post rooms/reception at commercial addresses flowers to the intended person. If you do not want your flowers to be given to a post room, please provide contact numbers in the field provided on the order form, and supply a contact number for the recipient.

  4. If the recipient is not at a residential address or delays in receiving delivery, we will leave in a safe place or return to the workshop for pick-up. If the recipient is not at the original delivery address and you would like to offer an alternative delivery address, our riders will only deliver to this address if it is within a reasonable distance or can be worked into their delivery route that day.

  5. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). 

  6. We do not accept any liability for incorrect address details leading to incorrect deliveries.

  7. We cannot deliver flowers with incomplete delivery addresses.

  8.  We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, government lock-downs, mechanical breakdowns, road traffic accidents.

  9. We use a third-party service to deliver.

Liability:
    Our liability is limited to the value of the goods purchased. We are not liable for any indirect, incidental, or                          consequential damages arising from the use of our products or services.

Governing Law:
   These terms and conditions are governed by the laws of Zambia. Any disputes arising out of or related to these terms     and conditions shall be resolved exclusively by the courts of Zambia.

   By placing an order with The Flower Cafe, you agree to adhere to these terms and conditions. If you have any                   questions or concerns, please feel free to contact us. Thank you for choosing us for your floral needs in Zambia

Refund / Cancellation Policy:

  1. For deliveries, customers need to cancel their orders by 11 am the day before delivery to be eligible for a refund. As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the workshop for delivery.

  2. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Due to covering the costs of the flowers, we are only able to offer full refunds for cancellations with 2 days' notice. After that, we will refund 40% of the amount paid. Amount paid is non-transferable.

Product Availability:

  1. Our flowers are subject to availability and as such the designs can vary from what is pictured on the site. We make every effort to match these designs as closely as possible but if certain flowers aren’t available we will replace them with something as similar as possible, of equal or greater value. When you purchase a bouquet of flowers you are agreeing that the bunch delivered is subject to vary slightly from that picture on the website.

  2. Please feel free to contact us to clarify any of these points or anything else.

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