Terms & Conditions

All our sales whether processed online, on phone or in person shall be governed by the following terms. By ordering from us, the client (‘you”) agree to be bound by these terms and conditions and all other additional terms and/ or conditions that may be published on our website www.theflowercafe.shop (‘Terms”). If you do not accept the terms, please cease using this website. We reserve the right to amend the Terms from time to time. As applicable, Amendments will be effective immediately upon notification to you or publication on our website.

Though we do everything we can to try and match the designs advertised as closely as possible, limited stock and options available from suppliers and season changes may sometimes be impossible for us to do. We will replace anything we are unable to get with a flower of equal or greater value.

Contract of sale

A contract for the sale and purchase of goods will only be formed with you if an order for flowers or decorative goods is accepted from you. Unless we notify you prior in writing, acceptance of your order occurs when we: Have received your full payment

You can place an order on the website, WhatsApp or calling through. To place a customised order you would need to contact us via call or WhatsApp, that cannot be facilitated via online shopping cart

All customer details shared with any third parties (delivery) is purely for the purpose of the delivery.

Delivery Policy

Deliveries begin every morning between 9am and 4pm, Monday to Saturday (except Public Holidays), Sunday deliveries are by special arrangement.
We do not give delivery time slots. In the first instance, we always try to deliver directly to the recipient but please note that some commercial addresses will only allow you to deliver to reception or a post room.
We do not accept any responsibility for the failure of post rooms / reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide contact numbers in the field provided on the order form or supply a contact number for the recipient.
If the recipient is not at a residential address, we will leave in a safe place or return to workshop for pick-up. If the recipient is not at the original delivery address and you would like to offer an alternative delivery address, our riders will only deliver to this address if it is within a reasonable distance or can be worked in to their delivery route that day.
It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries).
We do not accept any liability for incorrect address details leading to incorrect deliveries.
We cannot deliver flowers with incomplete delivery addresses.
We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, government lockdowns, mechanical breakdowns, road traffic accidents.
We use a third party service to deliver.

Refund / Cancellation Policy

For deliveries, customers need to cancel their orders by 11am 2 days before delivery to be eligible for a refund. As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the workshop for delivery.
If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Due to covering costs of the flowers, we are only able to offer full refunds for cancellations with 2 days' notice. After that we will refund 40% of the amount paid. Amount paid is non-transferable.
We reserve the right not to accept changes to orders for delivery on special calendar events, including but not limited to Valentine’s Day & Mother’s Day.
We may, at our discretion, reject an order, if, for example, we are unable to arrange delivery to your delivery address or if customer/ recepient behaves in an uncivilised (condescending) manner

Product

Our flowers are subject to availability and as such the designs can vary from what is pictured on the site. We make every effort to match these designs as closely as possible but if certain flowers aren’t available we will replace them with something as similar as possible, of equal or greater value. When you purchase a bouquet of flowers you are agreeing that the bunch delivered is subject to vary slightly from that picture on the website.
You acknowledge that we may engage other florists to fulfil orders placed for delivery outside or further from our shop. These include, out of town and international deliveries, and that such circumstances variations between the images and descriptions provided on the website and the goods as delivered may occur, and you agree not to hold us responsible for such variation.

Liability

Our liability is limited to the value of the goods purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Governing Law

These terms and conditions are governed by the laws of Zambia. Any disputes arising out of or related to these terms and conditions shall be resolved exclusively by the courts of Zambia.

Force Majeure

If by reason of any fact, circumstance, matter or thing beyond our reasonable control, including but not limited to war, strike, riot, act of God (flooding, storm, etc.), we are unable to perform any obligation under this agreement, we are relieved of that obligation to you in respect of such inability.

By placing an order with The Flower Cafe, you agree to adhere to these terms and conditions. Please feel free to contact us to clarify any of these points or anything else. Thank you for choosing us for your floral needs in Zambia.

+260968673777 or orders@theflowercafe.shop

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