Terms & Conditions

Though we do everything we can to try and match the designs advertised as closely as possible,  limited stock and options available from suppliers, may sometimes be impossible for us to do. We will replace anything we are unable to get with a flower of equal or greater value.

Privacy Policy –

We do not share customer details with any third parties.

Delivery Policy

  1. Deliveries begin every morning between 10 am and 4 pm, Monday to Saturday (except Bank Holidays), Sunday deliveries are by special arrangement.

  2. We do not give delivery time slots. In the first instance, we always try to deliver directly to the recipient but please note that some commercial addresses will only allow you to deliver to the reception or a post room.

  3. We do not accept any responsibility for the failure of post rooms/reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide contact numbers in the field provided on the order form or supply a contact number for the recipient.

  4. If the recipient is not at a residential address, we will leave in a safe place or return to the workshop for pick-up. If the recipient is not at the original delivery address and you would like to offer an alternative delivery address, our riders will only deliver to this address if it is within a reasonable distance or can be worked into their delivery route that day.

  5. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). 

  6. We do not accept any liability for incorrect address details leading to incorrect deliveries.

  7. We cannot deliver flowers with incomplete delivery addresses.

  8.  We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, government lock-downs, mechanical breakdowns, road traffic accidents.

  9. We use a third-party service to deliver.

Refund / Cancellation Policy –

  1. For deliveries, customers need to cancel their orders by 11 am the day before delivery to be eligible for a refund. As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the workshop for delivery.

  2. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Due to covering the costs of the flowers, we are only able to offer full refunds for cancellations with 2 days' notice. After that, we will refund 40% of the amount paid. Amount paid is non-transferable.

Product Availability

  1. Our flowers are subject to availability and as such the designs can vary from what is pictured on the site. We make every effort to match these designs as closely as possible but if certain flowers aren’t available we will replace them with something as similar as possible, of equal or greater value. When you purchase a bouquet of flowers you are agreeing that the bunch delivered is subject to vary slightly from that picture on the website.

  2. Please feel free to contact us to clarify any of these points or anything else. 

©2019 by The Flower Cafe.